Privacy Policy

Welcome!

ZENGO TECHNOLOGY LIMITED (referred to as “us” or “we”) takes your privacy seriously and is committed to providing you with information to help you understand our privacy practices. This Privacy Policy (the “Policy”) discloses the privacy practices of our website【www.zengo.gg 】(the “Site”) and Services( the “Services”). This Policy covers how Personal Information that we receive or collect about you is used or shared. By using our Site and Services, you agree to the terms of this Policy. We may update this Privacy Policy again from time to time. By continuing to use the Services after this Privacy Policy has been updated, you acknowledge that personal information will be handled in accordance with the most recent version.

We treat data that identifies you, or reasonably can be linked to you, as “Personal Information.” Data that has been de-identified or aggregated so that it cannot reasonably be linked to you is not Personal Information, and we may use that data for any purpose.

This Privacy Policy informs you of the following information:

Personal Information We Collect From You

How We Obtain Your Personal Information

Our Use of Personal Information

Security of Your Personal Information

Our Sharing of Personal Information

Use of Cookies and other Tracking Technologies

Third Party Websites and Applications

Your Rights and Choices Regarding Your Data

Personal Information Concerning Children

Information to Parents and Legal Guardians

Updates to the Policy

Contact Us

Personal Information We Collect From You

Information You Provide:

Depending on how you interact with us, we may ask you to provide one or more of the following kinds of information. We collect this information from you only if we need it for a specific purpose to properly operate the Services and only if you choose to provide it.

Identity, contact & demographic details, such as your name, date of birth, age, email, phone number, postal address, messaging, social account ID.

Account & profile information, for example: username and password for the account you create, security questions and answers, avatar, third-party social media or gaming platform account ID, and other information you share through your account or profile.

Usage data & preferences, such as information about how you use and configure the Services, including your choices regarding cookies and similar technologies; your gameplay settings, languages, and interests; your other expressed preferences.

Survey & research data, such as information you voluntarily provide in user surveys or research.

Communications with us, for example: details of your email, chat, and other messages to us.

Information We Collect Automatically:

when you visit, access, or use our Services, we may collect the following Personal Information about you.

Contact Information, such as name, postal address, phone number, email address.

Commercial Information, such as information relating to your purchases and use of our Services, including purchasing, billing, consuming histories, tendencies or interests and details about your purchases and transactions with us.

Internet or Similar Network Activity, such as your IP address, browser type, operating system and activity on our Site. We also collect Personal Information concerning your interaction with our advertising and other communications.

Location Information, such as information collected automatically when you access our Site. For example: city / country / region based on IP address; cell-ID and Wi-Fi connection.

Inferences drawn from other personal information, such as profiles reflecting your preferences, characteristics, predispositions, attitudes and aptitudes.

Gameplay information, such as data related to how you play and actions you take in our games, including character appearance and attributes, progression and results, virtual assets, currencies, and items, tasks and rewards, social connections, chat logs, gameplay screen capture.

Information We Collect from Third Parties:

In some cases, we may receive the information about you from third parties.

Social media or game platform account information, as authorized by you, when you choose to bind, connect, or log in with your third-party account on our Services, the specific information we receive depends on the third party and may include your platform account ID, platform name, profile pictures, friend lists, email address, age, to review or adjust the information shared to us by the platform, please refer to your account settings in the specific platform you use.

Payment information, when you choose to use a third-party payment processing service, such as hashed identifier, country / region from which your payment originated, and transaction details.

Sensitive Personal Information, Please do not send us any sensitive information or "special category data" such as social security number, religion, political affiliation, sexual orientation, racial / ethnic information, criminal history, or trade union / association memberships,health data, and (if we have actual knowledge) data from consumers under 14 years of age.

How We Obtain Your Personal Information

We obtain your Personal Information in the following ways:

From You: We obtain most of the Personal Information that we collect about you from you when you interact with our Site, including when you contact and communicate with us via forms contained on our Site and when you provide answers and information in response to surveys, quizzes, sweepstakes and contests.

From Our Partners: We may obtain Personal Information about you from our service providers or other partners, including marketing partners in the course of assisting us to providing you with our Site or Services. We also may utilize third party companies that utilize technology to independently document users' consent provided on our Site signifying agreement to be contacted by us or our partners. For more information about the data use and collection policies of these companies, please see the following privacy policies:

Our Use of Personal Information

We may use your Personal Information as follows:

Provide Our Products and Services: We use Personal Information to furnish our Services, including to process and fulfill your selection or purchase of our Services and to improve the quality, safety and security of our Site and the Services, such as identifying, preventing, and enforcing against fraud, cheats / hacks, and other prohibited behavior, moderating inappropriate content, responding to user reports.

Communicate with You: We use Personal Information to respond to communications, contact you about your transactions, facilitate and address your inquiries, requests, comments, and complaints, promote our Services, provide other relevant information, and request information or feedback.

Personalize Your Experience: We utilize Personal Information regarding your use of our Site, including to personalize and enhance your experiences.

Internal Research: We use Personal Information to conduct internal research to develop, improve or repair our products, services or technology, including: System debugging, troubleshooting, and diagnostic testing, conducting performance analyses of our systems and Services, testing new system and Service features, system and log maintenance, providing you with technical support.

Security or Fraud Prevention: We use Personal Information to: (1) prevent, detect, protect against, or respond to security incidents, and (2) preserve the integrity or security of systems.

Legal Compliance: We may use Personal Information to comply with applicable law or to comply with a lawful governmental request.

We strive to retain your Personal Information only for as long as reasonably necessary to fulfill the purpose(s) for which we obtained the information or as otherwise required by law.

Security of Your Personal Information

We use commercial reasonably physical, technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, and disclosure of data. If we become aware of unauthorized disclosure of your information, we will notify you as required by law and take steps to secure your information. However, no internet transmission is ever fully secure or error free; please keep this in mind when disclosing any information online.

Therefore, we strongly urge you to take every possible precaution to protect your personal data when using our services, including but not limited to changing your passwords from time to time, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures.

Our Sharing of Personal Information

We may share Personal Information with service providers who act on our behalf, our partners, or others operating at your direction or where legally necessary or appropriate.

Legal Affiliates: We may share information with our subsidiaries and legal affiliates.

Service Providers: We engage third parties to act as our service providers and perform certain tasks on our behalf in connection with our Site and Services. The tasks performed by service providers include: (1) processing and storing Personal Information, (2) assisting with marketing communications and advertising, (3) customer service assistance; (4) providing technology services, including assisting with our Site. We may share all of types of Personal Information that we collect that are described above with service providers. We encourage service providers to take reasonable steps to ensure that they keep Personal Information confidential and only utilize Personal Information as permitted.

Partners: We may partner with third parties to provide services and other offerings. For example, we may share your contact information with business partners related to content on our Site to provide you with information about products, services and special offers that may interest you. When you use our Site, we may share Personal Information with partners who match the information you share with online and offline marketing databases and those of its advertising partners for the purpose of enabling interest-based content and advertising by third parties unaffiliated with our Site. We also may share Personal Information with sponsors of surveys, contests or sweepstakes so that they may contact you in conjunction with the survey, contest or sweepstakes. We take reasonable steps to ensure that the entities to which we share your Personal Information keep the information confidential and only use it as permitted.

Other In-Game Users of Our Services:Other users may, for example, in a group challenge, access your in-game activities in the process of such group challenge. Other users may also see your displayed data (including your nickname, UID, achievements, levels, and other character information) and read the messages you have posted on or through our services. You acknowledge and agree that our services may also include message boards, communities, forums, and/or other chat areas, where users may exchange ideas or communicate with other users, and that any data you post to any communication area is publicly viewable. We strongly recommend that all users avoid posting personal or sensitive data at any time on or through our services.

Other Legal Purposes: We also may share Personal Information: (1) with your consent, (2) to respond to subpoenas, court orders, or other legal process or otherwise as required or allowed by law or the competent governmental or judicial authorities; (3) to cooperate with law enforcement, government or regulatory entities, and safety or investigation authorities; (4) to protect our rights or property, or to protect the personal safety of users or the public; or (5) to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

Use of Cookies and other Tracking Technologies

Like many commercial websites, we analyze how visitors use our Site with "cookie" technology. A cookie is a small text file that is placed on your computer when you access our website and allows us to recognize you each time you visit the website. We may use cookies to (1) enhance or personalize your website usage and experience; (2) monitor website usage; and (3) improve the website and our services, including providing you with interest-based ads. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features on our Site. Please note that browser-management tools for cookies are outside of our control, and we cannot guarantee their effectiveness.

We may also use web beacons (sometimes called single-pixel gifs, clear gifs or action tags) on our Site, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the website, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to our website. Web beacons help us analyze the behavior of visitors to our Site and measure the effectiveness of the Site and our advertising.

We may work with service providers and other third parties that help us track, collect and analyze the information collected in cookies and web beacons. We may combine the information we collect with other information we have collected from you or information from other sources.

Third Party Websites and Applications

Our Site may contain links to websites or applications hosted by third parties. This Policy only applies to websites and applications within our control and does not apply to any third party sources. Any data collected through third party websites or applications shall be subject to the privacy practices of the third party, and you should review the privacy policies of these third parties prior to sharing any data.

Your Rights and Choices Regarding Your Data

You may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may apply only in certain circumstances.

Access & Portability: Request access to or a copy of your personal information.

Right to Request Deletion of Personal Account and Data: You may have the right to delete your personal account and information.You acknowledge and agree that as a result of deleting your account, you will lose access to game-related services, including the account information, subscriptions and game-related information linked to such account, and lose the possibility to access other services through the account. To exercise this right, please submit a request to us at support【czgame2026@gmail.com】. We will verify your identity and process your request within the time limits prescribed by applicable law (generally no later than 30 days from the date of receipt of the verified request).

Right to Rectify / Right to Correct: If we process your personal data, we endeavour to ensure by implementing suitable measures that your personal data is accurate and up to date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, you may have the right to request for rectification of your inaccurate personal data according to applicable laws and regulations and you may be able to modify the information in the privacy setting of the services (if available).

Objection: Object to processing of your personal information or ask us to restrict processing of your personal information.

Right to Withdraw Your Consent：If we have collected and processed your personal data based on your consent, you can withdraw your consent in accordance with applicable laws. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent. In many circumstances, we need to use your personal data in order for us to provide you with our services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the services that you require.

Complaints: Complain to a data protection authority about our processing of your personal information.

We give you certain choices regarding our use and disclosure of your Personal Information for promotional purposes. You may opt-out from receiving electronic communications from us by contacting us as detailed in the “Contact Us” section below. If you no longer want to receive promotional-related emails from us, you may opt-out according to instructions in such communications. We also honor Global Privacy Control (GPC) and similar browser or device signals as valid opt-out requests for the sale or sharing of your Personal Information.

To verify your identity and protect against fraudulent requests, we may request further information regarding your identity and your interactions with us before processing your request. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account.

If we deny your request, you may appeal our decision by contacting us.

Personal Information Concerning Children

For those Services that are available to children, users who are under the age of 14 should not access our Services for any purposes unless your parent or guardian has agreed to this by providing their consent (if this option is available in your location).

Other than as provided in this Privacy Policy, we do not knowingly process personal information from children for any purpose. If you believe that we have personal information concerning a child under the age of 14 without lawful basis, or if you are the parent, guardian or other person with parental responsibility of the child user and wish to withdraw consent, please Email us at 【 czgame2026@gmail.com】.

Information to Parents and Legal Guardians

Notwithstanding the foregoing, we recognize that we have a special obligation to protect children in regard to the collection and processing of personal data. We strongly urge parents and guardians to instruct their children never to disclose or give out their personal data when using our services without the prior permission of their parent or guardian. If you are a parent or guardian and have any concern regarding your child’s use of our services, please Email us at 【 czgame2026@gmail.com】.

Updates to the Policy

We may update this Policy periodically as we offer new products and services, and as our business, technology, and applicable We change. You can determine when this Policy was last revised by referring to the “Last updated” referenced below. Any changes will become effective upon posting of the revised Policy.

Contact Us

Email us at 【czgame2026@gmail.com】with any questions about this Privacy Policy or how we process your information. We'll be happy to help！